At Boldcity, we are committed to providing high-quality mini plants that bring life to your spaces. If for any reason you are not satisfied with your purchase, we are here to help.

1. Returns

• You have 14 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Your item needs to have the receipt or proof of purchase.

2. Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected] and send your item to: 730 E Mill St, Little Falls, New York (NY), 13365, USA.

4. Shipping

• You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us If you have any questions regarding returns, refunds, or exchanges, feel free to contact us at:

• Phone: (615) 354-9457
• Email: [email protected]
• Address: 730 E Mill St, Little Falls, New York (NY), 13365, USA.